EASA 145 approved

Privacy Policy

Website Privacy Policy

‍At Luftavia LTD, we aim to be open about the way our site works to collect user data, and we are committed to safeguarding the privacy of our website visitors to Luftavia.org and Luftavia.com. Luftavia.de, this policy sets out how we will treat your personal information.

After reading this Privacy Notice, which is incorporated into and is a part of this Website’s Terms and Conditions, you will understand

1. What Information Luftavia LTD collects from you and how we use it
2. The Legal Basis for processing
3. How we use cookies
4. Links to third party websites
5. What Luftavia LTD does about children visiting our sites
6. How long we retain personal data
7. Who we share your personal information with and how
8. Your data protection rights for personal information held by Luftavia LTD
9. Security measures for your personal information
10. How you can contact Luftavia LTD
11. Changes to this notice

‍1. What information Luftavia LTD collects from you and how we use it

This privacy notice tells you what to expect when Luftavia LTD collects personal information. It applies to information we collect about:

  • People who use our services, e.g. people who purchase products and make information or availability enquiries, place a service call, renew or initiate service contracts, validate warranty and purchase parts and accessories.
  • Complainants and other people who notify us under the Data Protection Act;
    Some of the information that we collect may be personally identifiable (that is, information that can be uniquely identified with you, such as your name, address, e-mail address, phone number, etc.). Luftavia LTD uses this information for the purposes of pursuing its ordinary course of business as described in more detail below.

‍Passive Information Collection

Some of the information we collect depends on the settings on your web browser. Please check your web browser if you want to learn what information your browser sends or how to change your settings. In addition to the information sent by your web browser, as you navigate through a web site, certain information can be passively collected (that is, gathered without you actively providing the information) using various technologies and means, such as navigational data collection.

Like most web site operators, we track IP addresses, use both session and persistent cookies, and assign Internet tags. Our system also automatically gathers information about the areas you visit on this site and collects operational information about the technology you use, such as your browser, type of computer, operating systems and Internet service providers.

We passively collect information to understand what areas of this site are most popular, which areas may require improvement and what technologies are being used by our visitors. This information helps us to update and improve this site. We also use this information for security purposes, to detect and to block security breaches and to provide you with a safe online environment

‍2. Legal basis for processing your information

If you are a visitor from the European Economic Area, our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

However, we will normally collect personal information from you only where we need the personal information to fulfil a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. We will process your information for any of the purposes below.

  • administering, operating, maintaining and improving the website;
  • contacting you to inform your organisation of new products and services we will be providing;
  • evaluating your organisations eligibility for certain types of offers, products and services;
  • helping us improve and personalise the website, our marketing, products and services;
  • performing analytics and conducting customer research, including general market research or surveying our customers’ needs and opinions on specific issues, generating sales and traffic patterns, and to analyse advertising effectiveness, both on an anonymous basis (e.g., by aggregating data) or on an individual basis (if legally permissible);
  • answering your questions and responding to your requests;
  • providing your organisation with information about our other products and services and regular updates on issues that may be of interest to your organisation performed through marketing channels such as (but not limited to), traditional mail, email, fax, newsletter, social media posts, online advertising and search engines including periodic sending of promotional materials on products, services and promotions of Luftavia LTD specifically dedicated to your organisation (direct marketing).
  • complying with applicable laws, regulations, court orders, government and law enforcement agencies’ requests, to operate our systems properly and to protect ourselves, our users and customers and to solve any customer disputes;
  • Segmenting our customer base and help us develop offers, products and services to provide your organisation with the best customer experience;
  • Communicating with you on other matters (e.g., to send you service reminders, technical notices, updates, security alerts, support and administrative messages or service bulletins);
  • Other purposes that you have specifically agreed to; and otherwise permitted by applicable law;

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “How to contact us” heading below.

‍3. Our Use of Cookies

‍As required by the UK interpretation of EU law on Cookies, we have reviewed the cookies used by our service and include advice on a pop-up so that you can manage the use of cookies.

When someone visits Luftavia.org and Luftavia.com. Luftavia.de we use a third-party service, Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We do not make any attempt to find out the identities of those visiting our website. We will make it clear when we collect personal information and will explain what we intend to do with it.

4. Links to Third Party Websites

‍This notice applies only to the Luftavia LTD website portfolio (including but are not limited to) Luftavia.org, Luftavia.com. Luftavia.de and not to any third-party sites that may be accessible from here.

‍5. What Luftavia LTD does about children visiting our sites

‍This site is not intended for children under the age of 13. We will not knowingly collect information from site visitors in this age group. We encourage parents to talk to their children about their use of the Internet and the information they disclose online. If your child has submitted personal information and you would like to request that such information be deleted from our records, you may do so by using the feedback mechanisms provided, or by writing us.

‍6. How long we retain your personal information

‍Luftavia LTD retains the personal information collected on the web site for as long as necessary to provide the services, products and information you request or as permitted by applicable law and in line with our data retention practices

‍7. Who do we share your personal information with and how

‍For the purposes mentioned above, we may share your personal information with third parties. To make improvements to our website we may gather information that


‍In general, you are able to visit our website without providing any personal data, for example if you only wish to obtain information about our products and access the corresponding pages. Each instance of access to our website or a file stored on our website is logged. This storage is undertaken for internal system-related and statistical purposes. The following is logged:

– Browser type and version
– Operating system used
– Website you are visiting us from (referrer URL)
– Website you are visiting
– Date and time of access
– Your internet protocol (IP) address

In certain cases, however, we need your name and your address and other information so that we can provide the required services, process orders or respond to queries, for example. This additional personal data are only collected and stored if you voluntarily provide such information, for example as part of a request, registration, application to become an employee or supplier or when placing an order and during its processing.


‍If you provide us with personal data, we use it solely to answer your questions and follow through with service requests (orders, participation in contests, etc.). We also use your data to give you access to certain information or products as part of controlling access to the supplier portal and the use of information and communications systems as well as for advertising purposes.

We shall only collect, process and use the personal data you provide online for the purposes communicated. Your personal data shall only be disclosed or sent to third parties where necessary for the purpose of executing the request/processing, etc. or if you have previously consented to your data being disclosed. Third parties are not entitled to use this data for other purposes. We of course respect your decision should you not want your personal data to be used for supporting our customer relationships (especially for direct marketing or for market research purposes).

With respect to online credit card payments, your credit card data shall be recorded, stored and only disclosed to the companies involved in the payment process. LUFTAVIA LTD does not store credit card data.

We disclose personal data about our customers where we are legally required to do so, or if and insofar as we are obligated to do so by a court decision or if disclosure is required to execute or protect our General Terms and Conditions or other agreements. The same shall apply with respect to the storage of data. No data is disclosed for economic purposes.

Our employees and the service companies hired by us are bound by a duty of confidentiality and must comply with the provisions of the relevant data protection laws. Access to personal data by our employees is limited to those employees who need that data to perform their professional duties.


Stored personal data is deleted you withdraw your consent to such storage, if knowledge of such data is no longer necessary to fulfil the intended purpose of such storage or if the storage of such data is not permitted for other legal reasons unless statutory retention regulations preclude deletion, in which case data shall be blocked rather than deleted.


‍We are happy to inform you of data stored relating to you upon written request. We endeavour to take all possible technical and organisational measures to store your personal data in such a way that it is not accessible to third parties. When communicating by email, complete data security cannot be guaranteed. We therefore recommend you send confidential information by post.


‍It may be the case when you visit our website that we store information on your computer in the form of cookies. Cookies are small text files sent to your browser by a web server and stored on your computer’s hard drive.The information stored in these cookies allows you to automatically be recognised when next you visit our website in order to make our website more user friendly. For example, cookies enable us to customise a website in line with your interests, or to store your password so that you do not have to re-enter it each time.You can also visit our website without cookies. If you do not wish us to recognise your computer, please adjust your web browser settings. You can set your browser to block cookies before a cookie is saved by selecting “block all cookies”. For full details of how this works, please read the browser manufacturer’s instructions. If you do not accept any cookies, this may restrict the functionality of our website.


Our website uses Google Maps components from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter referred to as “Google”). Google places a cookie each time you access Google Maps in order to process the user preferences and data when displaying the page. This cookie is not usually deleted by closing the browser. Instead it expires after a certain period of time unless you have manually deleted it prior to this. If you do not agree to your data being processed, you have the option to disable the Google Maps service, thereby preventing data from being sent to Google. To do so, you must disable the JavaScript function on your browser. However, we would point out that, in this case, you will not be able to use Google Maps or may only be able to use it to a limited extent. The use of Google Maps and the information obtained through Google Maps is done pursuant to Google’s Terms of Use as well as the additional terms of service for Google Maps.


‍Our website uses Google Analytics, a web analysis service operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter referred to as “Google”). Google Analytics uses “cookies” that are stored on your computer to help analyse your use of the website. The information generated by the cookie, for example the time, place and frequency of you visiting the website, including your IP address, shall be sent to a Google server in the US and stored there. Our website uses Google Analytics with an IP anonymisation feature. In this case, your IP address is first truncated by Google within the Member States of the European Union or in other signatory states party to the Agreement on the European Economic Area and sent to Google in an anonymised form.Google will use this information to evaluate your use of our website, compiling reports on website activity for us and for the provision of other services related to website activity and internet usage. Google may also pass this information on to third parties if and insofar as this is required by law or if and insofar as third parties process such data on Google’s behalf.Under no circumstances will Google associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, we would point out that this may result in you not being able to use all the features of our website.Furthermore, Google provides a disabling option for the most commonly used browsers, which gives you greater control over what data are recorded and processed by Google. If you enable this option, no information on your visit to the website shall be sent to Google Analytics. However, enabling this option does not prevent information being sent to us or other web analysis services we may be using. Further information on the disabling option provided by Google and on enabling this option is available here.



‍If and insofar as you make use of external links provided on our website, this Privacy Policy shall not extend to these links. When providing links, we strive to ensure that such links comply with our data protection and security standards. However, we have no control over other providers’ compliance with data protection and security provisions. As such, we would request that you consult the websites of other providers’ for their specific privacy policies.


‍Your application data shall only be recorded and processed for the purposes of carrying out the application procedure electronically. Should your application involve the conclusion of an employment contract, the data you provided with respect to the usual organisational and administrative process may be stored in your personnel file, taking into account the applicable statutory provisions.In the event that your application is unsuccessful, your data shall automatically be deleted three months as of notification that your application has been rejected. This shall not apply where legal stipulate a longer retention period is required or if you have expressly agreed to a longer retention period in our database of prospective employees.


‍We reserve the right to amend our security and data protection measures if and insofar as this is necessary due to technical developments. In such cases, we shall modify our Privacy Policy accordingly. As such, please note the current version of our Privacy Policy.


‍As a rule, persons below the age of 18 should not send personal data to us without the consent of their parents or legal guardians. Furthermore, we would expressly point out that we do not explicitly request, collect or disclose to third parties any personal data relating to children or young people.


‍You may revoke your consent to our collection, processing and use of your personal data at any time. Should you have any questions regarding our Privacy Policy or if you have any requests for correction or deletion regarding your data, please feel free to notify us by email to admin@luftavia.co.uk.